Company & Cooperation
1, Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer of consumer electronics with over 20 years of experience. We have our own factory in Shenzhen, China, which allows us to control quality strictly and offer competitive prices.
2, Q: What is your main product range? Can you do OEM/ODM?
A: Yes, we specialize in OEM and ODM services. Our main products include mini fan, white noise machine, sleeping instrument heating vest and other consumer electronics. We can customize products according to your specifications, including logo, packaging, and software.
3, Q: What are your advantages over other suppliers?
A: Our key advantages are:
1) Strict QC system with multiple inspection points;
2) Strong R&D team to support customization;
3) Competitive pricing directly from the factory;
4) Rich experience in exporting to foreign markets, such as Europe, America and Southeast Asia.
Products & Customization
1, Q: What certifications do your products have? (e.g., CE, FCC, RoHS, FDA)
A: Our products are certified with international standards such as CE, FCC, and Rosh. Specific certifications may vary by product model. Please contact us for detailed certification documents for your target market.
2, Q: What is the MOQ (Minimum Order Quantity)?
A: For standard items, our MOQ is 500-1000pcs. For customized orders, the MOQ may vary depending on the complexity. We are flexible to discuss based on your needs.
3, Q: Can we customize the logo and packaging?
A: Absolutely. We offer full customization services including laser engraving, silk printing for logos, and custom packaging design. Please inform us of your requirements for a precise quotation.
4, Q: How do you ensure product quality?
A: We have a complete quality control process. All raw materials are checked upon arrival. We conduct inline inspections during production and perform a 100% final functional test before shipment.
Pricing and Payment
1, Q: What is your payment term?
A: We commonly accept 30% deposit before production and 70% balance before shipment. Terms for larger orders can be negotiated.
2, Q: Does the price include shipping cost?
A: The quotation we provide is usually EXW or FOB Shenzhen. Shipping cost is not included and can be arranged by you or by us separately. We can help you get the best freight rates.
Samples
1, Q: Can I get a sample before placing a bulk order?
A: Yes, samples are available for quality check. Sample charges and courier cost will be borne by the client. The sample fee can be deducted from your future bulk order.
2, Q: How long does it take to receive the sample?
A: Samples are usually shipped within 3-5 working days after payment is received. Shipping time depends on your location and the courier (e.g., DHL, FedEx takes 3-7 days).
Production & Shipping
1, Q: What is your lead time for production?
A: For standard orders, the lead time is approximately 30-45 days after we confirm all details and receive the deposit. Exact time depends on the order quantity and production schedule.
2, Q: How do you ship the goods?
A: We have extensive experience in shipping via air, sea, or express courier (DHL, FedEx, etc.). We will help you choose the most reliable and cost-effective method based on your needs.
3, Q: Can you help with customs clearance?
A: We will provide all necessary shipping documents, such as Commercial Invoice, Packing List, and Bill of Lading, which are essential for your customs clearance. However, the import customs process and duties are the responsibility of the buyer.
After-Sales Service
1, Q: What is your warranty policy?
A: We offer a 12 months warranty for our products from the date of delivery. Any quality issues within the warranty period will be replaced or repaired.
2, Q: What if the products arrive damaged or have quality issues?
A: Please provide photos and details of the damaged goods or defects within 7 days of receipt. We will investigate and provide a solution, which may include sending replacement parts or products.
